Privacy & Confidentiality Policy

How we protect your information

Effective Date: March 3, 2024

Thistle Services LLC is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

We collect information that you provide directly to us when you:

  • Request environmental consulting services or schedule appointments
  • Contact us via phone, email, or through our website
  • Provide property information for testing and inspection services
  • Make payments for our services

This information may include your name, email address, phone number, property address, payment information, and details about your environmental concerns or service needs.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our environmental consulting services
  • Process your service requests and manage appointments
  • Communicate with you about services, including sending reports and updates
  • Process payments and maintain financial records
  • Comply with legal obligations and industry regulations
  • Send you marketing communications (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With third-party laboratories and testing facilities necessary to complete our services
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure storage of physical and electronic records
  • Encryption of sensitive data during transmission
  • Limited access to personal information by authorized personnel only
  • Regular security assessments and updates to our systems

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request a copy of your information in a portable format

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records and reports are typically retained for a minimum of 7 years in accordance with industry standards and legal requirements.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

THISTLE SERVICES LLC

Address

15904 E Thistle Dr
Fountain Hills, AZ 85268

Incorporated

March 3, 2024

Questions About Privacy?

We're here to help. Contact us anytime to discuss your privacy concerns or data protection questions.

Contact Us